Our Services

Nature of The Services Provided

At Loven Care Homes Limited we have trained staff who meet service users, prior to commencing service, to agree the care needs requirements of service users and assess each individual before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.

The carers that Loven Care Homes Limited employs are trained in accordance with Skills for Care Common induction as well as bespoke training tailored to meet the meet the specific needs of their client group. Furthermore, they are supervised and supported to provide a quality service to a wide range of people who need care and support whilst living in their own homes, ensuring:

Service users feel that they are treated with respect and valued as a person, and their right to privacy is upheld
Service users are assisted to make their own decisions and control their own lives and are supported in maintaining their independence.
All service users are treated equally and are protected against any form of discrimination.
A service users' care plan is produced through consultation with each care user, their families and authorized persons and will include information about the clients care needs, wishes, preferences and personal goals.

Key personal and care support is provided with:

  1. Dressing and undressing or prompts
  2. Bathing, washing, shaving and oral hygiene or prompts
  3. Toilet and continence requirements or prompts
  4. Medication requirements and other health related activities
  5. Eating and meals or prompts
  6. Handling personal possessions and documents

Specialist tasks

There are aspects of the service that require staff to have specific experience or training in order to ensure they are able to undertake such tasks.

  • Medication
  • Mediation and counselling – this can be arranged for service users when needed.
  • ASD and ADHD – this can be supported through CAMHS  or extra support can be arranged.
  • Therapeutic sessions can be arranged when needed.
  • All care staff is required to be assessed as competent before providing the above care duties
  • Care workers will NOT undertake tasks that require the skills and expertise of clinical professionals.
  • Such as injections.
  • Quality Assurance

Loven Care Homes Limited is committed to ensuring that services continue to meet the user’s needs.

Our Quality Assurance starts with the recruitment of the best carers possible and continues with systematic and ongoing monitoring of their performance. Delivering a consistent high quality service is our priority.

This is achieved through the implementation of a three stage action plan, which will mean obtaining care users feedback at three levels, beginning with the completion of a satisfaction survey, telephone satisfaction survey and face to face interviews with service users or their representative, guaranteeing an in-depth strategy of obtaining care users views and opinions. All service users at the first stage will be asked to complete a user satisfaction survey. Regular audits of minor issues arising in daily care provision and of compliments and complaints received by the company. We also meet regularly with staff to ensure that their views are sought.

Contact

  • 1st Floor Cloister House Riverside , New Bailey Street, Manchester, England, M3 5FS
  • Office 100, 25 Market Street Ulverston, LA12 7LQ, Lancaster
  • +44 741 834 7636 (WhatsApp Only)
  • [email protected]
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